Unfortunately, due to the ongoing pandemic, we are required to do things slightly different this year. We will endeavor to keep the website as up to date as possible in regard to product descriptions, stock availability and with videos in order to provide a platform for you to browse our range, and we therefore encourage all orders to be placed online at least 24 hours in advance of collection. This will reduce the amount of time spent in our small shop and as such, minimize the risk of spreading the virus. We will not be turning away customers that have not pre-ordered fireworks but will be providing brochures and directed to our website for browsing on your mobile device in front of the store. Sadly, we cannot run through our range in the depths that we would normally be able to in the shop.
If you have any questions about our fireworks, please do not hesitate to email (email@example.com). If you need to speak to us, you can call our shop phone (020 8508 1994), however, due to the busy time of year and the reduced number of staff, please note that we are unable to spend extended periods of time on the phone and there may be some time spent waiting as we tend to matters in the shop.
In line with government guidelines, when collecting fireworks, you MUST be wearing a facemask unless there is a suitable exemption. We will ask for the order name and order number in order to retrieve your fireworks and these will be checked with yourself on the table in front of the shop (outside).
As always, ordering early is highly encouraged to avoid disappointment, as some items will sell out. On the rare occasion that this is not captured on our stock movements, we will prioritise orders as they are received. Unfortunately, due to the size of our store and storage restrictions, we cannot receive orders for collection more than 7 days in advance.
If there are any questions on our Covid measures, please do not hesitate to contact us on the above email address, and we look forward to seeing you for healthy 2020 celebrations!
The Newsbox Fireworks Team